Our Price Challenge
If you purchase any product from The Fox Collection and then find the identical item advertised at a lower price, we will at our option refund you the difference or take the goods back and refund you in full. Offer valid for 14 days of purchase.
Security
This Guarantee ensures that you never have to worry about credit card safety while shopping with The Fox Collection on the Internet. We guarantee that every transaction you make at on our web site will be safe. This means you pay nothing if unauthorised charges are made to your card as a result of shopping at with The Fox Collection on the Internet.
Safe Technology
Our secure server software (SSL) is the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. When an order is received, SSL is again used to unscramble the message, check that it came from the correct sender, and verify that it has not been tampered with.
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All information on this site is processed securely with Comodo InstantSSL.
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Still don't want to use your credit card on the Internet?
No problem. Simply call 1300 361 126 to place your order.
Crafty Yarns Newsletter
With every order you will receive a copy of our Crafty Yarns newsletter, packed with interesting stories about customers like yourself and lots of helpful tips for your craft and needlework projects.
Returns
- Products returned must be in original condition and packaging. You will receive a credit or refund for the full purchase price (excl delivery and insurance).
- A free gift of a similar value may be substituted if stock of the current free gift is exhausted.
- Personalised items cannot be returned unless faulty.
Our Guarantee
If for any reason you are not completely satisfied with your purchase, please return the item in original condition. We will gladly replace the merchandise, or if you prefer, issue a refund or credit.
Interest Free Payments
Fox Collection offers easy, interest-free payments. Credit card holders can take advantage of easy terms of up to 10 months for selected item.
Warranty
Supplier's Warranty: All products are warranted to be free of defects in workmanship and materials for a full one year from date of purchase except personalised items which have a 30 day Supplier's Warranty. These warranties are in addition to those implied by law.
