Assistance

Contact Us

E-mail Us
If you have an enquiry you would like to send to us, please use our enquiry form

Call Us
If you would prefer to talk to one of our representatives on the phone, you can call the number 1300 361 126 during the following times:
Mon – Fri 6AM-8PM (AEST)
Sat  – Sun 6AM-6PM (AEST)

Fax Us
You can fax us on (02) 9004 4830 24 hours a day

Write To Us
Any written correspondence can be addressed to (no stamp required):
The Fox Collection
Reply Paid 61233
Frenchs Forest
NSW 2086

Help & Order Information

Delivery
For detailed information regarding the delivery of your product, please click here

Order Tracking
Want to know what stage your order is at? Please go to the Order Tracking page and enter your Customer Number or Order Number.

Modify your account
If you have moved or wish to change your contact details, please Request a catalogue 

Catalogues

Request Catalogue
If you would like a catalogue mailed to you, please click here.

View our catalogue online
We have a fully interactive version of our catalogue available online that even includes links to take you straight to the product details page. Please have a look here.

Catalogue quick order
Have the catalogue in front of you and know the product you want to order? Save time by using our Catalogue Quick Order page.

Notes:

  1. All sizes indicate finished design size, unless otherwise stated.
  2. While we make every effort to ensure photographic reproductions on the website are accurate, occasionally fabric and thread colour in the photographed work model differs slightly from that included in the kit.
  3. You must be over the age of 18 to order from this website.
  4. All products are supplied for domestic use only and not for any commercial use.

Showroom

Visit our showroom
You can visit our showroom to make your purchases from The Fox Collection:
Innovations Park
431 Warringah Road
Frenchs Forest
NSW 2086

Opening Hours
Our showroom is open at the following times:
Mon–Fri 9am–5.30pm
Sat 9am–3pm
Sunday Closed